Where do I find my invoices and receipts?

Sound familiar?

"Can you send me my receipts for the accountant?" "I need an invoice for last month." "How do I update the card you charge?" You can do all of this yourself, in about a minute — no need to email us and wait.

What's happening

If you pay by card, Co-Kinetic uses Stripe for billing, and Stripe provides a secure self-serve billing portal. In it you can see your full invoice history, download receipts, and update your payment card. Cancellations made there take effect at the end of your current billing period.

What to do now

  1. Go to the billing portal sign-in page: https://billing.stripe.com/p/login/aEU9CT6uC5as9ri3cc
  2. Enter the email address your Co-Kinetic payments are registered to — the one your receipts would go to. (This can be different from the email you log in to Co-Kinetic with.)
  3. Stripe emails you a secure sign-in link. Click it and you are in — invoices, receipts and your card details, all in one place.
  4. Download what you need, or update your card if it is expiring.

Not sure whether this applies to you? Just try the link. If Stripe does not recognise your email, your billing is handled another way — contact us in the chat and we will sort your receipts directly.

The question behind the question

"Is it safe to put my email into this?" Yes. The link goes to Stripe, the payment company that processes our card billing. Entering an email reveals nothing about any account: Stripe simply sends a sign-in link if it recognises the address, and nothing if it does not.

Still stuck? This usually means...